Question: Why is using the indirect approach usually better when refusing claims and requests for adjustments? It is quicker and easier to write. You can include

Why is using the indirect approach usually better when refusing claims and requests for adjustments?
It is quicker and easier to write.
You can include an apology and offer discounts on future transactions.
The customer can determine your answer immediately.
The customer is likely to be emotionally involved.
There will be a stronger indication the issue is closed.
Why is using the indirect approach usually better when refusing claims

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