Why should a front office manager be concerned about compiling a guest$$s late charges? Give an example of losses that can result if late charges go unpaid.

$2.$ Why should a front desk clerk ask a guest who is checking out about the quality of products and services? Who needs this information?

$3.$ Why is the retrieval of a room key so important to the guest? to the hotel?

$4.$ Do you feel a guest should review the guest folio during checkout? Why?

$5.$ If you have used an in$-$room guest checkout system while you were a guest in a hotel, describe the procedure you followed. Do you feel it was a convenience or a novelty?

$6.$ Discuss the methods of payment available to the guest. Why does the hotel not consider these payment options financially equal?