Wiew Colabor Zoom Insert Table Chart Text Shape Medie 15. Which of the following is a way for managers to promote organizational commitment? a Making work difficult b. Punishing poor performance c. Creating more rules d. Giving more rewards e. Being honest 16. Mohammed is a trusting and forgiving individual who gets along with others because of being good- natured and cooperative. This describes which of the Big Five personality factors? a. Agreeableness b. Conscientiousness c. Emotional stability d. Openness to experience e. Extroversion Page 5 of 8 17. Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions? a. It is the basis for all the other components; being aware of what you are feeling. b. It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking C. It is the ability to be hopeful and to persist in the face of obstacles d. It is the ability to be able to put yourself in someone else's shoes e. It is the ability to connect to others and build positive relationships 125% Zoom PEU Insert Table Chart Text Shape Media Comment 18. Pat is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Pat is motivated by which category of needs? a Physiological b. Safety C. Belongingness d. Esteem e. Self-actualization 19. Socrates publicly praises his employees when they have achieved their goals. Socrates hopes this will increase the likelihood of goal achievement in the future. This is an example of: a extinction. b. negative reinforcement. c. avoidance learning, d. positive reinforcement e. none of the above 20. Tomas is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try: a job simplification b. job enlargement C. Job rotation. d. job enrichment. e job lay-off. 21. Helena is a first line supervisor at MS Capital Management, Inc. She wishes to increase her Page 6 of 8