Wilma Robles is a District Operations Coordinator. When she visits one of her offices she finds that the office has three open boxes of Emerald Cards. Each of the three Tax Pros has a complete box and log sheet at their desk. Two of the three open boxes do not reconcile when she tries to count cards and entries on the log sheets. What should Wilma do to bring the office in compliance with policies and procedures?

A.) Wilma should ignore the findings and let the practice continue.

B.) Wilma should report the findings to Incident Management for follow-up on the missing cards.

C.) Wilma should train the associates in the office on the proper distribution policy for Emerald Cards.

D.) Both B. and C.