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INSTRUCTIONS

LANGUAGE

Communicating Effectively

Posttest

Robyn works as a barista at a local coffee shop. A customer ordered a medium coffee with sugar and cream. Robyn called back to her co$-$worker "medium daily drip sweet and light". When the order was ready, Robyn said to the customer "Your medium coffee with cream and sugar is ready. Have a great day!"

Robyn understands what concept of communication?

A$)$ code switching

B$)$ body language

C$)$ persuasion

D$)$ customer satisfaction