With reference to the case study above

Indicate how and why each of these factors are important to the successful operation of a

supermarkets like Wegmans Food Markets, Inc.,:

$1\mathrm{.}1$ Customer satisfaction

$1\mathrm{.}2$ Forecasting

$1\mathrm{.}3$ Location

QUESTION TWO

$2\mathrm{.}1$ Explain the basic factors that are important with regards to site selection.

$2\mathrm{.}2$ Explain the implications of bad customer service in a business.