With reference to the problems that continued when new or changed IT services were moved from the development team to the IT operations staff, which option would provide the BEST way to address these problems, and is LOGICALLY CONSISTENT (logical consistency means that all parts in a paragraph are true in relation to all other parts in the paragraph)?

A.

The Head of IT should consider forming DevOps teams. A DevOps team combines development and operations. The benefits are reduced implementation times of new IT services, increased IT productivity, improved IT services quality, reliability, reusability and operational stability. However, DevOps cannot work effectively with other frameworks such as ITIL, Agile and Lean. DevOps accommodates rapidly changing requirements, continuous deployment and removes conflict between development and operations. DevOps principles involve CALMS, which stands for Culture, Automation, Lean, Measurement and Sharing. Culture embraces if you build it then you run it, Automation enables fast delivery, Lean keeps things straightforward and minimal and reduces waste, Measurement ensures that all the critical activities and infrastructure are monitored and optimised for measurement and Sharing promotes collaboration and knowledge sharing.

B.

The Head of IT should consider forming DevOps teams. A DevOps team combines development and operations. The benefits are reduced implementation times of new IT services, increased IT productivity, improved IT services quality, reliability, reusability and operational stability. DevOps can work effectively with other frameworks such as ITIL, Agile and Lean. DevOps accommodates rapidly changing requirements, continuous deployment and removes conflict between development and operations. DevOps principles involve CALMS, which stands for Culture, Automation, Lean, Measurement and Sharing. Culture embraces if you build it then you run it, Automation enables fast delivery, Lean keeps things straightforward and minimal and reduces waste, Measurement ensures that all the critical activities and infrastructure are monitored and optimised for measurement and Sharing promotes collaboration and knowledge sharing.

C.

The Head of IT should consider forming DevOps teams. A DevOps team combines development and operations. The benefits are reduced implementation times of new IT services, increased IT productivity, improved IT services quality, reliability, reusability and operational stability. DevOps can work effectively with other frameworks such as ITIL, Agile and Lean. DevOps accommodates rapidly changing requirements, continuous deployment and removes conflict between development and operations. DevOps principles involve ADDIE, which stands for Analysis which is the first stage and finds out the exact nature of the service to be developed, Design is the second stage and provides an outline answer to the question, Develop involves building the software and testing the builds to remove any bugs from the software, Implement moves the new software into production and Evaluate refers to obtaining feedback about whether the software meets expectations.

D.

The Head of IT should consider forming Agile teams. An Agile team combines development and operations. The benefits are reduced implementation times of new IT services, increased IT productivity, improved IT services quality, reliability, reusability and operational stability. Agile can work effectively with other frameworks such as ITIL, Extreme Programming (XP) and Lean. Agile accommodates rapidly changing requirements, continuous deployment and removes conflict between development and operations. Agile principles involve CALMS, which stands for Culture, Automation, Lean, Measurement and Sharing. Culture embraces if you build it then you run it, Automation enables fast delivery, Lean keeps things straightforward and minimal and reduces waste, Measurement ensures that all the critical activities and infrastructure are monitored and optimised for measurement and Sharing promotes collaboration and knowledge sharing.

E.

The Head of IT should consider forming Lean teams. A Lean team combines development and operations. The benefits are reduced implementation times of new IT services, increased IT productivity, improved IT services quality, reliability, reusability and operational stability. Lean can work effectively with other frameworks such as ITIL, Agile and Scrum. Lean accommodates rapidly changing requirements, continuous deployment and removes conflict between development and operations. Lean principles involve CALMS, which stands for Culture, Automation, Lean, Measurement and Sharing. Culture embraces if you build it then you run it, Automation enables fast delivery, Lean keeps things straightforward and minimal and reduces waste, Measurement ensures that all the critical activities and infrastructure are monitored and optimised for measurement and Sharing promotes collaboration and knowledge sharing.