Within Business and Operations Management, scrutinize the strategic considerations of digitalization in customer relationship management. How can organizations leverage digital technologies to enhance customer engagement, personalize experiences, and build long$-$term relationships, while addressing data privacy concerns and adapting to the evolving expectations of consumers in a digitally$-$driven and competitive business landscape?

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In todays digitallydriven business landscape organizations are increasingly leveraging digital technologies in customer relationship management CRM to enhance customer engagement personalize experienc... View the full answer