1. "Within the DAverage function within Excel, the Database part of the syntax guide refers to the _______."

		table
		list
		database
		all of the above

2. "Within Excel, to change the margins to narrow, first click the ____________ top level tab. "

		references
		page layout
		design
		add ins

3. A situation where a department that does not share information with other departments is a major characteristic of a(n) _________.

		Cloud
		virtual private network
		information silo
		content delivery network

4. "________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service."

		Business process reengineering
		Customer relationship management
		Enterprise resource planning
		Customer lifecycle management

5. Margin is calculated as Value minus ________.

		Profit
		Costs
		Economies of Scale
		Performance rating