Question: Within the FOCUS-PDCA model, the letter U represents: a. flowcharting the process and documenting the sequence of activities b. determining the quality improvement process to

  1. Within the FOCUS-PDCA model, the letter U represents:

a. flowcharting the process and documenting the sequence of activities

b. determining the quality improvement process to implement

c. organizing a team

d. finding a process to improve

e. identifying measures, collecting data, and analyzing them

2. Approximately how much does nursing turnover cost?

a. $88,000 per lost nurse

b. $100 per lost nurse

c. $200,000 per lost nurse

d. $2,000 per lost nurse

3. Which of the following is not a contemporary leadership model?

a. Situational approach

b. Servant leadership

c. Authentic leadership

4. Predictive analytics or human resource analytics are used by human resources managers to identify

a. all of these are correct

b. factors that affect staff retention

c. actual instances of staff engagement in addition to perceptions of staff engagement

d. employee needs

e. employee satisfaction levels and issues affecting satisfaction

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