(Without Plagiarism and different from available answers please)

DESCRIPTION & GUIDANCE

Scenario

• You are a Hotel Front Office Team just gotten a job as a FDA. The leader of a group of blocked rooms is angry and has complaints.

Assignment Steps

1. Describe five (5) key complaints that a customer may make to you. (5 marks)

2. Describe how the Opera cloud can be used to assist with handling the customer complaint. (5 marks)

3. Select one of the prioritized complaints outlined in #1 and propose (8) steps of the complaint handling process. (10 marks)

4. Explain two (2) ways that the team could "follow up" with the customer to complete the complaint handling process. (5 marks)

5. Using the Internet, find out what steps are involved in the problem-solving process. (5 marks)

6. Select a lesser problem you outlined in #1, describe what a FDA would do at each step in the problem solving process to effectively solve the customers problem (develop at least two )(2) solutions). (10 marks)