Question: Wizard Corporation has analyzed their customer and order handling data for the past year and has determined the following costs: Order processing cost per order$7
Wizard Corporation has analyzed their customer and order handling data for the past year and has determined the following costs:
Order processing cost per order$7
Additional costs if order must be expedited (rushed)$9.50
Customer technical support calls (per call)$12
Relationship management costs (per customer per year)$1200
In addition to these costs, product costs amount to75% of Sales.
In the prior year, Wizard had the following experience with one of its customers, Chester Company:
Sales$15,500
Number of orders160
Percent of orders marked rush70%
Calls to technical support80
Required:
Calculate the profitability of the Chester Company account.
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