Would you please summarize the question below so that I can added to a power point presentation.

Getir is a service that delivers groceries and home supplies in a matter of minutes. Choose from over 1,500 new goods, including beverages, snacks, fast food, pet food, and more, and have groceries delivered to your house in minutes, any time of day or night. Special offers and discounts are also available through our application's ads. Getir is a one-of-a-kind brand with a small number of issues. Groceries and food delivery are a current trend in the mobile app market on demand in this age of mobile apps. Clearly, the idea of launching a grocery delivery processor similar to Getir is gaining traction, and young entrepreneurs are not passing up the opportunity to launch a delivery processor similar to Getir. As a result, we can see that competition in this area is fierce, which is why even small businesses struggle.

Problem outlined by the contact person:

There is a lack of transparency and communication across the company's many teams. As a result, there is a lack of alignment, which can lead to tension and conflict among team members.

The company's objective and vision are unclear, which can lead to confusion and a lack of direction.

There is a lack of client focus, which may result in low customer satisfaction.

Getir's fundamental flaw is that it is not designed to meet the needs of its customers. Because the program was not developed to fulfill the demands of its users, it has a number of flaws. The app, for example, is neither user-friendly or built to optimize user involvement. As a result, consumers are less inclined to utilize Getir, and the app's full potential is not realized.

After applying the Big Picture Framework on Getir, we observed the following misalignments/ suboptimality in the system:

Problems we think should be solved:

The app does not provide a clear overview of the delivery process.

There is no clear indication of what the customer needs to do in order to complete the delivery.

The app does not provide a clear indication of when the delivery will be completed.

There is no clear indication of how the customer can track the delivery.

There is no clear indication of how the customer can cancel the delivery.

There is an overlap between the main problem identified by the Big Picture Framework and the problem outlined by the contact person. Both identify a lack of alignment between the app and its users' needs as the primary issue. This is a more serious problem than the other because it can lead to customer dissatisfaction and missed or late deliveries.