write 1500 words case analysis which identifies the main issues, determinig the alternatives, background information, and recommendations.

CS CASE SCENARIO Making the Best of Bad News The case enario will help you review the chapter material by applying then puts it aside. At first glance, the letter appears to be announcing a raise in premiums. He doesn't have time to read it carefully. Later that it to a specific sition evening, though, he decides to pick it up again to read more carefully. Henry Lai is having a bad week. On Monday, Henry got into a minor See the letter on page 206 car accident on his way to his business communication class. It was Henry has to read the letter twice to understand what it means, his third accident of the year, and he was late for class. Today, he is and when he finally understands, he is shocked. This isn't what he ex- almost late again. As Henry left his apartment, his neighbor stopped pected at all! His family has had City Mutual Insurance since before he him in the hallway to ask if he read the landlord's email announcing was born. How could the company drop him? an increase in rent. Henry does not know how he'll handle these extra Question 2: A reader should be able to understand a bad news apense. On top of a rent increase, he may need to pay for a repair to message quickly and not feel insulted or abandoned. How would his broken computer printer, which may not be covered by a manufac- you advise City Mutual to revise its letter? turer warranty And he also needs to help pay for the anniversary party he and his brothers are throwing for their parents in May Henry slips into dass just in email time to get Professor Anderson's as Mignment sheet. As Henry reads it. Merge Insert Cetire Termat Text Review he begins to smile. This is an assign- ment he can definitely handle. Profes- To- or Anderson is requiring students tenant in Wycoft-Rentals.com Seed to pick one or two types of writing- Subject Rental increase routine, persuasive, good news, or had news and over the next five weeks collect samples to analyse. The Dear Tenants goal is to evaluate these pieces accord- ing to the guidelines in the textbook and suggest revisions. A lot is going When you get your lease in the next few months, you will see a 15 percent raise on in Henry's life, and many people in rent. I want to explain to you why rent is increasing. I value each of you as tenants are communicating with him. In fact, and neighbors, and I hope you will understand and choose to stay at 727 Seward he could begin the assignment right Street aber das by reading his landlord's email about the rent increase. As you probably know, both property taxes and the cost of heating fuel have increased this past year. This winter, it cost me 20 percent more to heat your apartments--and mine--than the year before. My total costs as landlord have Softening the Impact gone up 30 percent. Rad Now O le Case scenario 207 email Hunty La Henry Lipom Ropar Options tos Gramin 2700 M Dear Mr. Lai: As a Customer. How Do You Feel? As Henry prepares to write his final business communication re- part analyzing messages he has received during the term, he thinks about how important it is for a business to communicate effectively with its customers. Henry asks himself. As a customer, how do I feel about the people who hnen comicating with me? How do I feel about my landland Oty Mutual Insurance, and Professor Ander som? Would I choose to have a continuing relationship with them or do business with them again? Will I speak positively about them when talking to others? These questions remain on Henry's mind as he analyzes his last set of business messages an email from the manu- facturer of his broken computer printer and a voice mail from the River Inn where he planned his parents' anniversary party. Would he choose to do business with these organizations again? Question 4. Based on these bad news communications, would you like to do business with these organizations? As a follow-up to our telephone conversation today. I have reviewed your warranty as well as the notes from the authorized technician who examined your nonfunctioning Gremlin 2740n wireless laser printer. The warranty protects your printer against manufacturer defects and mechanical failure for one year from the date of purchase However, it specifically excludes damage from accidents and misuse voice mail message Mr. Lai. This is Darryl at the River Inn. We need to make some changes in the arrangements for your party in May. The room you reserved is undergoing extensive repairs for water damage caused by the storm and will not be ready by the 15th of next month. All of our other rooms are taken for that evening. Is it possible for you to change the date of your event to Sunday the 29th? If not, we will be glad to completely refund your deposit. Please return my call at your earliest convenience. I'm at 678-555-1344. Accompanies Question 4 According to our technician, a bent fuser usually results from dropping the printer or dropping something on the printer. Therefore, that damage is not covered by our warranty, even though you purchased the printer less than three months ago We can offer two suggestions for cost-effectively repairing or replacing your printer. First, if you used a credit card to purchase the printer, consider contacting the company to see if it offers buyer protection plans that insure your purchases against accidental loss or damage. If you must pay for your own repairs, you may find it more cost effective to purchase a factory authorized refurbished printer directly from Gremlin. We will be pleased to offer you a $50 discount on this purchase. Thank you for being a Gremlin customer. We look forward to being your printer of choice long into the future. O 10 a 10C lems TRANSIT renewal date. Based on your recent record of chargeable automobile accidents our guidelines require that your automobile insurance be cancelled 30 days from the date of this letter. You will receive a pro-rated reimbursement check within 60 days, as required by law We encourage you to act quickly to secure new insurance since it is required for all registered automobiles in your state must have insurance Adjustment Department City Mutual Insurance email erage Insert Options Tort Text new Accompanies Question 2 Te. harumo.edu Sena Supect Class Tardiness in Bcomm 371 Dear Henry This week you arrived late to class for the third time. As you know, you can have no more than two unexcused absences or four late arrivals and still pass the class. I cannot stress enough how serious this is. Business Communication 371 is a requirement for graduation in your major. You must receive at least a Cin this course. With one more absence or late arrival, you will need to repeat the course in order to graduate Professor Anderson Milton V. Anderson, Ph.D. Professor of Business Communication Department of Business Administration College of Business, Craig Hall #202 University of Missouri at Chesterfield Chesterfield, MO 63005 mvanderson@umo.edu (636) 555-2002 Accompanies Question 3 206 Chapel Communicating Bad News letter City Mutual Insurance 8851 Lincoln Way, St. Louis, MO 63114 March 15, 20XX Mr. Honry La 727 Seward Street Chesterfield, MO 63005 Bad News from the Professor After arriving late to his business communication cathind time, Henry is not surprised to see an email from Professor Anderson in his inbox Professor Anderson has a strict atten dance policy for his course, which Henry is finding difficult to follow. If this is a bad news email, Henry hopes it is well written. He does not want to be in the position of critiquing his teacher in his final project Henry reads the email repro duced below and wonders pass the course, maybe I should drop it. Is that really the goal of this email?" Question 3: Is this an effective bad nows email? Would you recommend that Professor Anderson make any revisions? Dear Mr. Lal At City Mutual Insurance, our ability to provide cost-effective insurance to all our customers depends on our periodically assessing and reevaluating risk. Our internal guidelines and policies are carefully constructed to ensure that we remain a financially secure company. It is in this way that we can provide financial security to our customers in their times of need. Our guidelines take into account a number of risk factors, including a customer's driving record When a customer account falls out of the accepted parameters, we have the legal option to cancel or refuse to renew automobile insurance at the next renewal date. Based on your recent record of chargeable automobile accidents, our guidelines require that your automobile insurance be cancelled 30 days from the date of this letter. You will receive a pro-rated reimbursement check within 60 days, as required by law. We encourage you to act quickly to secure new insurance since it is required for all registered automobiles in your state must have insurance Adjustment Department City Mutual Insurance email O 10C Door Tenant in god news or had and on the next five we collect amples to analyze. The al is to evaluate these pieces cord ing to the guidelines in the textbook and get revision. A lot is going on in Henry life, and many people are communicating with him. In fact, he could begin the assignment night after das by reading his landlords email about the rest increase When you get your lease in the next few months, you will see a 15 percent rise in rent. I want to explain to you whytent is increasing value ench of you as tenants and neighbors, and I hope you will understand and choose to stay at 727 Seward Street Softening the Impact of Bad News After class, Henry rushes to the com puter lab an campus to check his cmail. Would his landlord raise the rent to more than he could afford? He is not looking forward to read ing the bad news. See the landlord's email message to the right As Henry finishes reading, he thinks, Tu like to stay. This must be a pretty good email. Would you agree! Question 1: Evaluate the landlord's email. Would you recommend any rovisions? As you probably know, both property taxes and the cost of heating fuel have increased this past year. This winter, it cost me 20 percent more to hnat your apartments and mine-than the year before. My total costs as landlord have gone up 30 percent The rent increase barely covers these increased costs. In addition, during this upcoming year, I will be painting the halls and buying new equipment for the laundry room. I want this building to remain a good place for us to live, and like every year in the past, this year I will make more improvements I know more rent is a hardship since many of you are in school as well as working But the rent here is still the most reasonable in the neighborhood Please let me know if you don't plan to stay, but I hope you do Sincerely, Edward Nikaza Wycoff Rentals 62253 Main Street Chesterfield, MO 63005 (636) 555-1926 Bad News in the Mail When Henry returns home from dass, he finds a letter in his mailbox from his auto insurance company. He opens it, looks at it quickly, and Accompanies Question 1 W 10C CS CASE SCENARIO Making the Best of Bad News The case enario will help you review the chapter material by applying then puts it aside. At first glance, the letter appears to be announcing a raise in premiums. He doesn't have time to read it carefully. Later that it to a specific sition evening, though, he decides to pick it up again to read more carefully. Henry Lai is having a bad week. On Monday, Henry got into a minor See the letter on page 206 car accident on his way to his business communication class. It was Henry has to read the letter twice to understand what it means, his third accident of the year, and he was late for class. Today, he is and when he finally understands, he is shocked. This isn't what he ex- almost late again. As Henry left his apartment, his neighbor stopped pected at all! His family has had City Mutual Insurance since before he him in the hallway to ask if he read the landlord's email announcing was born. How could the company drop him? an increase in rent. Henry does not know how he'll handle these extra Question 2: A reader should be able to understand a bad news apense. On top of a rent increase, he may need to pay for a repair to message quickly and not feel insulted or abandoned. How would his broken computer printer, which may not be covered by a manufac- you advise City Mutual to revise its letter? turer warranty And he also needs to help pay for the anniversary party he and his brothers are throwing for their parents in May Henry slips into dass just in email time to get Professor Anderson's as Mignment sheet. As Henry reads it. Merge Insert Cetire Termat Text Review he begins to smile. This is an assign- ment he can definitely handle. Profes- To- or Anderson is requiring students tenant in Wycoft-Rentals.com Seed to pick one or two types of writing- Subject Rental increase routine, persuasive, good news, or had news and over the next five weeks collect samples to analyse. The Dear Tenants goal is to evaluate these pieces accord- ing to the guidelines in the textbook and suggest revisions. A lot is going When you get your lease in the next few months, you will see a 15 percent raise on in Henry's life, and many people in rent. I want to explain to you why rent is increasing. I value each of you as tenants are communicating with him. In fact, and neighbors, and I hope you will understand and choose to stay at 727 Seward he could begin the assignment right Street aber das by reading his landlord's email about the rent increase. As you probably know, both property taxes and the cost of heating fuel have increased this past year. This winter, it cost me 20 percent more to heat your apartments--and mine--than the year before. My total costs as landlord have Softening the Impact gone up 30 percent. Rad Now O le Case scenario 207 email Hunty La Henry Lipom Ropar Options tos Gramin 2700 M Dear Mr. Lai: As a Customer. How Do You Feel? As Henry prepares to write his final business communication re- part analyzing messages he has received during the term, he thinks about how important it is for a business to communicate effectively with its customers. Henry asks himself. As a customer, how do I feel about the people who hnen comicating with me? How do I feel about my landland Oty Mutual Insurance, and Professor Ander som? Would I choose to have a continuing relationship with them or do business with them again? Will I speak positively about them when talking to others? These questions remain on Henry's mind as he analyzes his last set of business messages an email from the manu- facturer of his broken computer printer and a voice mail from the River Inn where he planned his parents' anniversary party. Would he choose to do business with these organizations again? Question 4. Based on these bad news communications, would you like to do business with these organizations? As a follow-up to our telephone conversation today. I have reviewed your warranty as well as the notes from the authorized technician who examined your nonfunctioning Gremlin 2740n wireless laser printer. The warranty protects your printer against manufacturer defects and mechanical failure for one year from the date of purchase However, it specifically excludes damage from accidents and misuse voice mail message Mr. Lai. This is Darryl at the River Inn. We need to make some changes in the arrangements for your party in May. The room you reserved is undergoing extensive repairs for water damage caused by the storm and will not be ready by the 15th of next month. All of our other rooms are taken for that evening. Is it possible for you to change the date of your event to Sunday the 29th? If not, we will be glad to completely refund your deposit. Please return my call at your earliest convenience. I'm at 678-555-1344. Accompanies Question 4 According to our technician, a bent fuser usually results from dropping the printer or dropping something on the printer. Therefore, that damage is not covered by our warranty, even though you purchased the printer less than three months ago We can offer two suggestions for cost-effectively repairing or replacing your printer. First, if you used a credit card to purchase the printer, consider contacting the company to see if it offers buyer protection plans that insure your purchases against accidental loss or damage. If you must pay for your own repairs, you may find it more cost effective to purchase a factory authorized refurbished printer directly from Gremlin. We will be pleased to offer you a $50 discount on this purchase. Thank you for being a Gremlin customer. We look forward to being your printer of choice long into the future. O 10 a 10C lems TRANSIT renewal date. Based on your recent record of chargeable automobile accidents our guidelines require that your automobile insurance be cancelled 30 days from the date of this letter. You will receive a pro-rated reimbursement check within 60 days, as required by law We encourage you to act quickly to secure new insurance since it is required for all registered automobiles in your state must have insurance Adjustment Department City Mutual Insurance email erage Insert Options Tort Text new Accompanies Question 2 Te. harumo.edu Sena Supect Class Tardiness in Bcomm 371 Dear Henry This week you arrived late to class for the third time. As you know, you can have no more than two unexcused absences or four late arrivals and still pass the class. I cannot stress enough how serious this is. Business Communication 371 is a requirement for graduation in your major. You must receive at least a Cin this course. With one more absence or late arrival, you will need to repeat the course in order to graduate Professor Anderson Milton V. Anderson, Ph.D. Professor of Business Communication Department of Business Administration College of Business, Craig Hall #202 University of Missouri at Chesterfield Chesterfield, MO 63005 mvanderson@umo.edu (636) 555-2002 Accompanies Question 3 206 Chapel Communicating Bad News letter City Mutual Insurance 8851 Lincoln Way, St. Louis, MO 63114 March 15, 20XX Mr. Honry La 727 Seward Street Chesterfield, MO 63005 Bad News from the Professor After arriving late to his business communication cathind time, Henry is not surprised to see an email from Professor Anderson in his inbox Professor Anderson has a strict atten dance policy for his course, which Henry is finding difficult to follow. If this is a bad news email, Henry hopes it is well written. He does not want to be in the position of critiquing his teacher in his final project Henry reads the email repro duced below and wonders pass the course, maybe I should drop it. Is that really the goal of this email?" Question 3: Is this an effective bad nows email? Would you recommend that Professor Anderson make any revisions? Dear Mr. Lal At City Mutual Insurance, our ability to provide cost-effective insurance to all our customers depends on our periodically assessing and reevaluating risk. Our internal guidelines and policies are carefully constructed to ensure that we remain a financially secure company. It is in this way that we can provide financial security to our customers in their times of need. Our guidelines take into account a number of risk factors, including a customer's driving record When a customer account falls out of the accepted parameters, we have the legal option to cancel or refuse to renew automobile insurance at the next renewal date. Based on your recent record of chargeable automobile accidents, our guidelines require that your automobile insurance be cancelled 30 days from the date of this letter. You will receive a pro-rated reimbursement check within 60 days, as required by law. We encourage you to act quickly to secure new insurance since it is required for all registered automobiles in your state must have insurance Adjustment Department City Mutual Insurance email O 10C Door Tenant in god news or had and on the next five we collect amples to analyze. The al is to evaluate these pieces cord ing to the guidelines in the textbook and get revision. A lot is going on in Henry life, and many people are communicating with him. In fact, he could begin the assignment night after das by reading his landlords email about the rest increase When you get your lease in the next few months, you will see a 15 percent rise in rent. I want to explain to you whytent is increasing value ench of you as tenants and neighbors, and I hope you will understand and choose to stay at 727 Seward Street Softening the Impact of Bad News After class, Henry rushes to the com puter lab an campus to check his cmail. Would his landlord raise the rent to more than he could afford? He is not looking forward to read ing the bad news. See the landlord's email message to the right As Henry finishes reading, he thinks, Tu like to stay. This must be a pretty good email. Would you agree! Question 1: Evaluate the landlord's email. Would you recommend any rovisions? As you probably know, both property taxes and the cost of heating fuel have increased this past year. This winter, it cost me 20 percent more to hnat your apartments and mine-than the year before. My total costs as landlord have gone up 30 percent The rent increase barely covers these increased costs. In addition, during this upcoming year, I will be painting the halls and buying new equipment for the laundry room. I want this building to remain a good place for us to live, and like every year in the past, this year I will make more improvements I know more rent is a hardship since many of you are in school as well as working But the rent here is still the most reasonable in the neighborhood Please let me know if you don't plan to stay, but I hope you do Sincerely, Edward Nikaza Wycoff Rentals 62253 Main Street Chesterfield, MO 63005 (636) 555-1926 Bad News in the Mail When Henry returns home from dass, he finds a letter in his mailbox from his auto insurance company. He opens it, looks at it quickly, and Accompanies Question 1 W 10C