Question: Write a brief one paragraph summary of the case study. What are the major facts and concepts addressed in this case study? Which of the

Write a brief one paragraph summary of the case study.
What are the major facts and concepts addressed in this case study?
Which of the eight characteristics of team excellence are lacking in this team? Explain using examples from the case.
Should Russ Safford intervene to help his team handle this crisis? If so, what type of leadership action should he take? Internal Relational? External Environmental?
What leadership actions should team members take if any?
What should Russ Safford do (if anything) to mitigate the two opposing positions regarding outsourcing of IT (Axis Global versus Tappan Refinery)?

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