write a critique the proposed action and offer constructive feedback.

Subject: We Value Your Feedback and Apologize for Your Experience

Dear Valued Customer,

Thank you for bringing this matter to our attention. First and foremost, I would like to apologize for the poor service you received during your recent visit to our store. It is deeply concerning to hear about the attitude issues and lack of product knowledge displayed by one of our employees, and I want to assure you that this is not reflective of the standards we hold ourselves to.

Your feedback is important to us, and we take it very seriously. We are committed to providing the best possible service to our customers, and I am truly sorry that we fell short in this instance. Please know that we will be addressing this issue directly with the employee involved to ensure that it does not happen again. Additional training will be provided to enhance our team's product knowledge and customer service skills.

In the meantime, I would love the opportunity to make this right. If there is anything specific you were looking for or any assistance you need, please do not hesitate to reach out. I am more than happy to personally assist you with your shopping needs or offer you a discount on your next purchase as a gesture of goodwill.

Once again, I apologize for the inconvenience you experienced and thank you for giving us the chance to improve. Your satisfaction is our priority, and I hope we can restore your faith in our store.

Thank you for your understanding.

Best regards, Alexi Parada Store Manager ABC S..a@abc.com