1. Write a document that Wilson Brothers specifically would use to establish guidelines and norms for the organization with respect to the use of email, and any other electronic communication medium, for internal and external communications. Make recommendations on what to do and what not to do. Explain the reasoning for your recommendations.
2. Outline how the guidelines you established in question 3 above will impact the organization.

This is a Canadian organizational behavior question, I need an answer for second question. please don't cut and paste from other sources.