Question: Write about a time you received either really GREAT or really BAD service. Be specific about what made it so good/bad. If your experience was

Write about a time you received either really GREAT or really BAD service. Be specific about what made it so good/bad. If your experience was a bad one, what would you have done as a manager to improve the customer experience? If it was good, did you contact a manager and let them know? Why/Why not? How will that influence the way you handle your guests in the future?

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