Question: Write about two ideas/concepts from this chapter which you personally find revealing (McGraw Hill). Illustrate relevance of these concepts for you with examples from your

Write about two ideas/concepts from this chapter which you personally find revealing (McGraw Hill). Illustrate relevance of these concepts for you with examples from your experience as a leader.

The concepts are

Write about two ideas/concepts from this chapter

. Building credibility Communication . Listening Assertiveness . Conducting meetings Effective stress management Problem solving . Improving creativity

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