Write in an MS Word format - a 3-7 minute enactment for each of the conflict resolution scenarios below:

1. You suspect your co-worker has been saying things about you and your work behind your back. This has brought strain to the relationship at work. Attempt to resolve conflict.
2. A co-worker seems to use staff meetings as a forum to complain about you and your work. He/She doesnt speak to you directly but in public settings brings up situations and occurrences that obviously are about you.
3. You are on a committee of three people assigned to develop a new assessment form for clients. Two of the members fool around and are not carrying their weight. You feel as if you are doing all the work. Resolve the conflict.
4. You have set up a recycling program throughout the building. One department consistently does not recycle appropriately. Youve put up signs and instructed individual staff. When you mention this to your boss, he/she says hell do something about it, but nothing changes. You take your job seriously; this situation really annoys you. You feel dismissed. Resolve the conflict.

I need to follow the format below for each conflict scenario above

Prenegotiation

1. Decide to Resolve Conflict

Identify the problem and prepare for the encounter.

Let the other person know you would like to talk to them, and preview the topic, so they will also have the opportunity to prepare.

Make your preview simple and nonthreatening.

Unconstructive fights often start because the initiator confronts a partner who isnt ready. Make sure you allot time for the other person to digest and respond. During this stage, you also want to figure out your goals for the interaction by reviewing your instrumental, relational and self-presentation goals.

Ive noticed that weve been arguing a lot about who does what chores around the house. Can we sit down and talk tomorrow when we both get home?

Opening Stage

2. Create an Effective Atmosphere

Communication climate: The emotional tone of a relationship as it is expressed in the messages that the partners send and receive.

Creating positive communication climates:

Avoid judgmental statements. Dont make you statements, such as You dont know what youre talking about and You smoke too much, which are likely to cause defensiveness and escalate conflict.

Use I language: Statements such as I get frustrated when you interrupt me focus on the speakers thoughts and feelings instead of judging the listener. The best I statements are specific.

Avoid attempts to control or manipulate the other person: be careful not to impose your preferences without regard for the others needs or interests.

Open the negotiation by making small talk and move into the issue at hand.

At this stage, set the tone for the interaction.

Be cooperative and pleasant it will open the door for collaboration.

3. Affirm What Works in the Relationship

Establish common ground by bringing up overlapping interests and using ______ language.

Set a good tone and establish common ground.

We both put a lot of work into setting up and decorating our space, I really appreciate that we have been good roommates.

Exploration Stage

There should be a high level of ______________________________ at this stage.

The overarching goal at this stage is to get a panoramic view of the conflict by sharing your perspective and listening to the other person.

The information you gather here may clarify the situation enough to end the conflict and cease negotiation.

4. Clarify Goals

Describe your problem and needs. Your partner cant possibly meet your needs without knowing why youre upset and what you want. Its up to you to describe your problem as specifically as possible. Its essential that you express yourself in ways that dont cause other person to feel judged and defensive.

Now that classes have started, Ive noticed that were really busy and some chores are not getting done. Id like to discuss if we can set up a cleaning schedule.

5. Actively Listen

After youve made your position clear, its time to find out what your partner needs in order to feel satisfied about this issue.

6. Re-Clarify / Re-Listen

________________ or _____________________________ about your partners needs and confirm that you have understood each other clearly.

Bargaining stage

7. Establish Plan for Change

Generate as many solutions as possible with your partner.

The discussion should be informed by what you learned in the exploration stage.

Evaluate the alternative solutions. Talk about which solutions will work and which ones wont.

Pick the one that looks best to everyone. Its important to be sure everybody understands the solution and is willing to try it out.

Make sure your opening proposal is reasonable and not presented as an ultimatum.

When dishes are left in the sink too long, they stink and get gross. Lets not leave any dishes in the sink overnight.

Instead of I dont ever want to see a dish left in the sink. ________________ is important: you may have to revise your ideal outcome and bottom line based on new information.

Settlement Stage

8. Revisit the Resolution

Summarize and ask for confirmation.

So, it looks like Ill be in charge of the trash and recycling, and youll load and unload the dishwasher. Then Ill do a general cleaning on Wednesdays and youll do the same on Sundays. Is that right?

9. Recognize Irresolvable Situations

Follow up on the solution to make sure its working for both parties.

Conflict management is an ongoing process. You cant be sure the solution will work until you try it out. After youve tested it for a while, its a good idea to set aside some time to talk over how things are going. You may need to make some changes or even rethink the whole problem.