write in formal statement? Upon case review, the WTW exemption for providing primary care to incapacitated grandmother was denied on 12/14/2023 due to grandmother is not part of household member. In addition, participant requested to be exempt-voluntary due to DV. However, the ESR request was denied on 12/13/2023 due to incomplete 07-318 and Journal entry. Subsequently, there is no timely follow-up from the ETA side to correct the 07-318 and entered a detailed journal entry to evaluate for WTW Exemption-Voluntary participation due to DV. Thus, a gap in service occurred prior, during, and after the RM (02/2024. QAC is citing substantial error for the gap in case management service for the RM (02/2024) as there is no evidence that the corrected 07-388