write me a cover letter for this job please -

Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision. We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice. We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! What you need to qualify - Minimum Qualifications Two years of experience in customer service.

• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

The ideal candidate will possess a work history that demonstrates the following essential attributes and experience:

• Team-Oriented: Ability to work well and thrive in a team environment.
• Explain Laws, Rules, & Policies: Ability to learn and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
• Managing high volume of work: Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results and high-volume calls.
• Accuracy and Attention to detail: Ensuring you have a complete understanding of the task you're working on.
• Customer Focus: Ability to professionally interact with a high volume of diverse customers that exceeds the customers' expectations.
• Verbal communication: The ability to engage with individuals.
• Active listening: The ability to understanding individuals' needs and demonstrating compassion.
• Written communication: Ability to communicate via email, mail, written document, reports, presentation.

Please be sure to clearly describe how you meet these essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed work and education history is helpful.