Question: Write one learning objective for Canadian Tire retail sales trainees who will be attending a one -day workshop on how to provide better customer service.

  1. Write one learning objective for Canadian Tire retail sales trainees who will be attending a one -day workshop on how to provide better customer service.
  • Key elements:
  1. Performance: What the trainee will be able to do after the training
  2. Condition: The tools, time, and situation under which the trainee is expected to perform the behavior
  3. Criterion: The level of acceptable performance, standard, or criteria against which performance will be judged

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