Write report that you could give to your store manager and to Matt. It must include:

-The topics listed above, fleshed out in more detail and written in a professional manner.

-Recommendations as to how LBN can continue to increase its customer base and therefore increase sales in not only your own department, but throughout the entire store.

-Recommendations for more training opportunities for your staff so that customer service is further enhanced.

You will need to demonstrate that you can:

-Provide documentation and follow-up in the form of a report to management

-Provide relevant and constructive advice and consult and collaborate with others

-Provide recommendations based on verifiable evidence designed to improve future customer service strategies

-Use business technology to structure and present information

-Create formal text using clear language and correct grammar.

CASE STUDY 1 CONTINUED.. It is now the second week of December and the store is starting to get busy with Christmas sales. Matt has been on leave since the beginning of October due to being involved in a car accident. In his absence you have taken the role of acting manager. Matt is coming back to work next week. The store manager has asked you to prepare a report for both himself and for Matt on his return, detailing how the department has been running since Matt was away. You have been asked to include sales, product and customer service information in your report. You sit down to think about has happened over the past couple of months and jot down the following points: Kushma: doing more hours/best salesperson for computer systems Miles: more confident in product knowledge Jackson: researching new products/shares his knowledge with everyone Sales: up by 25% so far Highest Xmas sales: five years ago. This year could top it? Feedback from customers over last month: positive. Feedback: talking to repeat customers, feedback forms at the register, phone calls to recent customers. Appliance department manager asked about the benefits of seminar. 5 . Write a report (no more than one page) that you could give to your store manager and to Matt. It must include: The topics listed above, fleshed out in more detail and written in a professional manner. Recommendations as to how LBN can continue to increase its customer base and therefore increase sales in not only your own department, but throughout the entire store. Recommendations for more training opportunities for your staff so that customer service is further enhanced. You will need to demonstrate that you can: Provide documentation and follow-up in the form of a report to management Provide relevant and constructive advice and consult and collaborate with others Provide recommendations based on verifiable evidence designed to improve future customer service strategies Use business technology to structure and present information Create formal text using clear language and correct grammar. BSBCUS401 Student Assessment Booklet v2.0 Page 15 of 26