Write response to a peer's post. The Key to High-Quality Guest Service: Recruiting, Training, and Empowering Staff In my opinion, to help a hotel achieve high-quality guest service, the most important tactic for the manager is to recruit, train, and empower staff because employees serve as the first point of contact for guests in the hotel, especially the front desk department, therefore their interactions significantly shape the guest's first impression. Moreover, since the frontline employees represent the hotel and its brand, how they talk and provide service will influence the hotel's reputation accordingly. It's not possible to have the manager supervise every employee all the time, thus the manager needs to ensure all employees are capable of delivering exceptional customer service even without direct supervision. All the employees should be well-trained, acknowledged, and professional as they represent the hotel. However, it may not be successful because it's difficult for managers to supervise every employee at all times; therefore, if an employee fails to address a guest's concerns professionally, it can lead to negative reviews and significantly impact potential guests' perceptions and decisions. These reviews can cause a negative impact on the hotel's reputation and brand. Therefore, the recruitment, training, and