Write T (true) or F (false) in the space provided. 41 1. An important goul for the organization is to provide goods and services that customers want and are willing to buy. 2. Organizational performance increases inversely with increases in efficiency and effectiveness. 3. Efficiency is a measure of the degree to which the organization's goals are appropriate for it to try to achieve. 4. Effectiveness is the measure of how well the organization is using its resources to achieve its goals. 42 5. Managerial functions deal with how managers help the organization to make the best use of its resources in trying to achieve its goals. 6. The organizing function involves grouping workers into departments based on their job-specific tasks. 7. The organizational structure should help to motivate workers to work together to achieve organizational goals. 8. Based on the controlling function, managers should take action to try to improve performance when performance standards are not being met. 9. The outcome of the controlling function is the ability to measure organizational performance accurately. 3 10. First-line managers are also called supervisors. 5 11. Top managers supervise first-line managers. 12. First-line managers are responsible for the performance of all departments. 4 13. The manager who symbolizes the organization is called the disturbance handler. 14. There is always one best way to use the resources of the organtization to achieve organizational goals. =5 15. Organizations that operate in more than one country are called global organizations