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Objectives, Expectations, and Achievements

When I began the internship, my expectation was that I would spend most of the time observing how things were done. I thought I might be given only a few simple tasks such as photocopying or organizing papers. However, the reality was quite different. I was given meaningful responsibilities that contributed to the department$$s efficiency. This exceeded my expectations and helped me gain practical skills that will be useful in my career.

There was also a strong correlation between what I learned in the classroom and what I experienced at the ITA. For example, in school I study Customs Processes, Freight Forwarding, and Immigration, which involves understanding regulations, paperwork, and client service. The internship allowed me to see how regulatory agencies like the ITA handle client requests, documentation, and scheduling. It reinforced the importance of accuracy, compliance, and communication in government services. While the exact tasks were different from what I study, the underlying principles of record$-$keeping, efficiency, and service delivery were the same.

My achievements during the internship included successfully completing my assigned tasks, improving my computer skills, and gaining confidence in dealing with customers. I also developed problem$-$solving abilities by learning how to manage challenges such as incomplete requests or clients who needed urgent rescheduling. These achievements have prepared me to handle greater responsibilities in the future.