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Overview of the Internship Project

The internship involved various projects and tasks that contributed to the efficiency of the Client Services Department. I was assigned to several core areas of work: sorting and filing substitute scheduling requests, scheduling learner$$s permit and driver$$s license applications, and completing data entry tasks related to lost competence substitute requests. These duties were critical because they ensured that the information of clients was properly documented and processed. Accurate record$-$keeping helps the ITA to provide timely services and reduces the possibility of delays or errors.

Another major aspect of my work was filing and sorting email requests for learner$$s permits and driving tests. These requests often came in high volumes, and it was my responsibility to ensure that each one was placed in the correct file for easy reference and retrieval. I also worked on data entry, updating client information in the system. This task required careful attention to detail, as mistakes could affect the accuracy of client records. In addition, I was responsible for contacting customers by phone to reschedule their driving tests, which strengthened my communication skills and exposed me to customer interaction in a professional setting.

The contribution of these tasks to the company was significant. By assisting with filing, data entry, and scheduling, I helped to ease the workload of full$-$time staff, ensuring that operations continued smoothly. This allowed the department to respond to clients faster, reduce backlogs, and maintain efficiency. One challenge I encountered was balancing multiple tasks at once, especially when the office became busy with client requests. However, with guidance from my supervisor and practice, I learned how to manage my time effectively and complete tasks accurately. Most of the projects I worked on were completed within my internship period, but the ongoing nature of the department means that similar tasks will continue in the future.