Question: Writea service encounter case study of a memorable GOOD experience involving well-designed servicescape and physical evidence. Discuss what kind of physical evidence made a positive
Writea service encounter case study of a memorable GOOD experience involving well-designed servicescape and physical evidence. Discuss what kind of physical evidence made a positive impression on you. Include pictures if possible. Then, analyze the case by discussing how did this service encounter differ from other similar types of service providers based on the service experience. How did the well-designed servicescape and physical evidence affect your customer loyalty and relationship?
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