Writing a Positive Message

ACTIVITY $1$

MESSAGE STRATEGIES: REQUESTING ACTION OR CLAIM

As a consumer, you$$ve probably bought something that didn$$t work right or paid for a service

that didn$$t turn out the way you expected. Maybe it was a pair of jeans with a rip in a seam that

you didn$$t find until you got home or a watch that broke a week after you bought it$.$ Or maybe

your family hired a lawn service to do some yard work and no one from the company showed

up on the day promised. When the crew finally appeared, they did not do what they$$d been

hired for but did other things that wound up damaging valuable plants. In any of these

situations, you$$d be wise to write a claim letter asking for a refund, repair, replacement, or

other adjustment. You$$d need to include all the details of the transaction, plus your contact

address and phone number.

First paragraph$-$ what is the purpose$-$ need to repair or return an item you bought

Second paragraph$-$ details$-$ colour, make, when, have you got the receipt

Third paragraph$-$ if you are not able to return, then ask for any other adjustment.