Writing Assignment Overview: Conflict Management Learning how to handle conflict efficiently is a necessary skill for anyone in management and the key to preventing it from hindering employees' professional growth.

You were ccd in an exchange of e-mails between two employees that seemed to have escalated to a point where it was obvious that a conflict exists. Initially, you chose not to be involved hoping that the conflict would resolve itself after a few e-mails. Unfortunately, the more e-mails were exchanged, the more the conflict grew and you felt that it is time for you to step in to try to resolve the issue.

This is what you must do: Write an e-mail to both employees acknowledging the difference in opinion and express the need for a face to face meeting to address the conflict. Consider both parties and be sensitive to their needs.