Writing code to build websites

Establishing good working relationships with other managers in different departments, even though their priorities are different

Realizing correctly that a new feature will be popular with customers

Figuring out that work is backlogged because agency employees do not have access to the data they need

Using good listening skills to make everyone feel that their ideas are taken into consideration

Giving subordinates prompt and helpful guidance to address problems that arise Focusing on the most important task of the day, even when many less important tasks compete for attention