Written Form

This activity is important because you will often deliver bad news in the workplace. You should choose spoken versus written delivery by carefully evaluating the benefits and drawbacks of each communication channel.

The goal of this exercise is to demonstrate your understanding of the advantages of delivering bad news in both spoken form and in written form.

Hover over each item to read it in entirely. Determine whether the item is more likely an advantage for delivering bad news in spoken form or written form.

Spoken Form

Written Form

Reseat