XYZ Corp. started to combine formal control systems, which include financial and non-financial indicators, with informal systems to create a "control package." This approach recognized that a sole reliance on mechanistic cybernetic systems is insufficient to control all the relevant variables for achieving organizational objectives.

The control package at XYZ Corp. consists of a mix of formal and informal control mechanisms. The formal systems include financial indicators such as budgeting, cost control, and performance metrics. These systems provide quantifiable data and benchmarks to assess performance and make informed decisions.

However, XYZ Corp. also acknowledges the importance of informal control systems, which take into account the psychosocial and cultural aspects of the organization. Informal systems can include open communication channels, team-building activities, employee empowerment initiatives, and recognition programs. These mechanisms help foster a positive organizational culture, encourage collaboration, and motivate employees to align their behaviors with the company's objectives.

By combining both formal and informal control systems, XYZ Corp. aims to create a comprehensive framework that addresses the limitations of traditional mechanistic approaches. This integrated approach recognizes that effective management control requires not only the monitoring of financial indicators but also the cultivation of a supportive and engaged organizational culture.