Yes No Not able to ( V ) Provide examples or comments on the student's Area/skills to be confirmed ( V ) confirm (v) skills and performance in each area Did the student identify issues and problems before, during and/or after service periods and take appropriate action to resolve problems? Appropriate action includes: Consulting with appropriate colleagues Encouraging others to assist is solving issues that arise Take follow up action to monitor the effectiveness of the solution Did the student identify and respond to complaints and use appropriate communication techniques to deal with conflict? Did the student work co-operatively as part of the team and take responsibility for own work and work outcomes? Did the student communicate expectations, delegate tasks to team members and encourage them to take responsibility for their own work? Did the student monitor the service process and workflow throughout each service period