You already know what managers do every day, right? Read the following case study to see if this description of a manager's day matches your expectations, and then answer the questions that follow. CASE STUDY What does an assistant brand manager do with his time, especilly when the brands of his company service more than 4 billion people? To find out, Bloomberg Businessweek's Victoria Black spoke to Isaac Santos, a 2011 MBA graduate from Emory University's Golzueta Business School, Who holds that position at Procter \& Gamble's (PG) headquarters in Cindinnat, focused specfically on the company's Old Spice brand. Before enrolling at Goizueta, Santos, 40 , worked as a project manager at the Department of Environmental Protection in Florida, testing the sanitation of drinking water. He grew up in Grayaqui, Ecuador, and studied environmental engincering at the University of Florida. Here's a peek into Santos's dally routine (some responses have been edited for space and darity): 7:00 a.m. I wake up and start reading e-mails. I spend 20 minutes respondino to the urgent ones while watching the news. Since r'm in a global role, e-mails come in froes my reglonal counterparts throughout the night. B:30 a.m. I get to the office and check my calendar, I get more than 70 e-malls each day, so f pace myself in answering them. I answer the first batch at this point. 9:00 a.m. The brand marketing oreop meets to discurs relevant topics and share newi about the business, competition, or trends. 9:30 a.m. I meet with my manager to set objectives for the week, t also une part of this time to get some coaching from him., Coaching is a key behavior at 0SC and happens between all levola-upwards and downwards. 10:00 a.m. I work on a recommendation for a project I want te being forward to our leaderstip team todax this includes mining quantitative data in PsGs databases and documents, as wet as analyzing qualitative data from external sources like Google (cooc). 1 start putting together what t've found in a Powerpoint slide deck. This takes me badk to my managenent practice class at colrueta, where t learned to add structure around amtigusus businesh peoblems. 11:30 a.m. I meet with our summer intnrn. We discuss the status of his projects, as well an any obistacles that hein facing. As Ns coach, I act as a barier-breaker to helo hime be swocesedul. 12.00 s.m. Round two of checking and aneneting e thails and vice mails and then its time for lunch. Forme days I go eutside for lunch wieh bresentation for our iead team thily aftermexn. (Eastern Europe, Middle East, and Africa), and Latin America. Today's discussion is about claims, trademarks, and packaging design. 2:00 p.m. I present to the multifunctional brand lead team to discuss my recommendation. 2:30 p.m. Recommendation approved by the lead team. Now it's time to work on a PowerPoint deck that communicates all commercial elements of a global project. I'm about to share with the various regions. They will use this to deploy and execute the idea. 3:00 p.m. I meet with the 'Be a Mentor for a Day' team, a cross-brand/cross-functional team that mentors at-risk junior high students. I will be. leading the next event and today we are meeting to discuss ideas to improve the program. 3:45 p.m. Mental break. The day can be busy, so I try to take 15 minutes to surf the internet and sodilize. t have good friendships with my coworkers and we don't take ourselves too serlously, we share a lot of laughs throughout the day. 4:00 p.m. Conference call with the brand's advertising agendes to discuss ongoing and upcoming creative work, such as TV ads, digital, and overall communication prionities. Today we discussed casting for our new commerdial, talent, and music rights for some of our previous advertising, as well as a new digital idea that will be coming out this fall. 5:00 p.m. This is time I have set aside on my catendar to learn more about the business. Today, Fim reviewing a deck about concept writing. 6:00 p.m. Round three of reviewing e-mails before calling it a day. 6:45 p.m. Dinner time. 1 like to go to dinner with co-workers or grab a quick bite to eat before heading out to meet up with friends. Today we went to a new restaurant downtown on the river. It's a nice way to unwind after a busy day. A manager typically spends the least amount of time: Monitoring work outcomes In quiet refection alone in his or her office Communicating Estakkishing ofans and ocols Which of the folloaing terms best degcitie a manager's work? Check all that wopor. Conthosas (Managers usually finish one niece of wakk befove moving an to the neat) Bilet (Werk occuri in small segments) Faflective (Managers spend a laroe ambunt of time thinhing about dings) dvertising, as well as a new digital idea that will be coming out this fall. 5:00 p.m. This is time I have set aside on my calendar to learn more about the business. Today, I'm reviewing a deck about concept writing. 6:00 p.m. Round three of reviewing e-mails before calling it a day. 6:45 p.m. Dinner time. I like to go to dinner with co-workers or grab a quick bite to eat before heading out to meet up with friends. Today we went to a new restaurant downtown on the river. It's a nice way to unwind after a busy day. 8:00 p.m. Salsa on the Square. This is a weekly summer event in downtown Cincinnati. In addition to hanging out with friends and meeting new people, it allows me to have fun via a now 10 -year-old passion of mine, salsa dancing. 10:00 p.m. Work out on the treadmill, followed by a few weight reps. Time is my most valuable asset and it's often difficult to find time for the activities I enjoy, but I try to stay fit because my health is important. 11:30 p.m. I watch some TV and then go to bed around 12:30a.m. A manager typically spends the least amount of time: Maritoring work outcomes In quiet reflection alone in his or her effice Communicating Fstablishing plans and goals Which of the following terms best desoribe a manager's work? Check all that appot. Contumuous (Managers urvally finish one pince of work before moving on to then next) Briet (Work ocours in small seginents) Refledive (Mansgers spend a large amount of time thinking about things)