Question: You are a customer relations representative for Smart Shoppers, a local department store. A recent review of the store's charge accounts shows that many of
You are a customer relations representative for Smart Shoppers, a local department store. A recent review of the store's charge accounts shows that many of them have not been active for more than a year. Write a letter to the holders of these accounts reminding them of the advantages of being a Smart Shoppers charge customer.
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