You are the director of ACSA. You have been asked to give Diana Bishop some informal advice about how to improve the performance of the relationship consultants so that they work more effectively as a team and are more motivated.
Working in small groups, discuss these questions.
• What are the main problems that Diana will have to deal with when managing the team?
• What solutions do you propose?
• Should the payment system be changed? if so, how?
It is very likely that Diana may soon be asked by head office to make one consultant redundant, in order to cut costs. If this happens, which consultant do you think she should ask to leave? What changes might Diana have to make as a result of her decision?

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