Question: You are a general manager at a grocery store checking your email when you read the two email messages below. You need to complete the

You are a general manager at a grocery store checking your email when you read the two email messages below. You need to complete the followig:

Craft a response back to the customer. As you do so, remember the lessons from this module. Seek to address your customers concernsyou may see the need to ask clarifying questions, but do not outright dismiss their complaints. Make sure it's a positive tone!

Email Complaint

Ticket: # 108182 Unwanted commercial email messages sent to our mobile phones Date: 8/28/2016 11:16:14 AM City/State/Zip: Austin, Texas 78704 _________________________________________________________

Hello there,

Id like to report a violation of my personal privacy. Ever since I signed up for your customer rewards card, I have been receiving hundreds of unwanted commercial email messages per month to my mobile phone. I have tried multiple times to unsubscribe from these email messages. I have clicked on the Unsubscribe button dozens of times and confirmed the unsubscribe request was received, but it has not stopped the email messages at all.

I have also tried calling the number on my rewards card and spoken with representatives numerous times, but the company has STILL not complied. I am still bombarded with hundreds of unwanted commercial email messages to my mobile phone. Upon speaking with other customers of yours, it seems like ALL of us are going through the exact same thing with you guys, so it isnt just me who is affected by this spam. I dont how to stop this these emails, and Im about at my wits end, so I am hopeful that you can help.

Sincerely Peter Davis

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