Question: You are a manager at a helpdesk shop for three remote locations; you maintain 30 helpdesk technicians for remote support. You never see your users

You are a manager at a helpdesk shop for three remote locations; you maintain 30 helpdesk technicians for remote support. You never see your users due to the distance but talk to them on a daily basis.

Overall, everyone is satisfied with your staff and praise your support technicians. Your organizations CEO would like to expand your area to cover an additional six locations. You inquire about the possibility of increasing staff due to the extra workload. You are authorized to hire a total four employees. However, that would not suffice for the additional workload.

Make a Strategic IT Process plan. Include the following:

Define and document strategic Information Technology processes for the current state environment
Define and document strategic Information Technology processes for future state planning
Address the issue with the increased workload and lack of personnel
Address potential solutions to make this work.
Explain the distinct roles of associated teams within IT that proactively support and create value for the organization

Step by Step Solution

★★★★★

3.49 Rating (156 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

Strategic IT Process Plan Current State Environment 1 Helpdesk Support Structure Document the existing roles and responsibilities of helpdesk technici... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related Finance Questions!

What are the similarities and differences between the business ventures of Wander Girls and Roxanne Quimby?

Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...

Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...

Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...

Research Paper: Topic: Why did the traditional financial risk approaches, methods, and tools fail in the financial market meltdown of 2008 - 2009? Discuss questions DQ #1: How has fair value...

HELP!! I don't think the tutor answered did this assignment properly and I am way behind on my other assignments. Can someone please help me? Writea 1,050- to 1,750-word paper in which you address...

Resources: Appendix A, The Home Depot, Inc. Annual Report in Fundamentals of Financial Accounting Writea 1,050- to 1,750-word paper in which you address the following: Does managements assessment of...

***READ THIS FIRST*** I need the questions for Part 1 AND Part 2 answered for this case study. The answers must be well-written, detailed, and must answer each question fully with examples from the...

Resources:Appendix A, The Home Depot, Inc. Annual Report inFundamentals of Financial Accounting Writea 1,050- to 1,750-word paper in which you address the following:...

1. A thermocouple junction, which may be approximated as sphere, is to be used for temperature measurement in a gas stream. The convection coefficient between the junction surface and the gas is h =...

Solve the following diffusion problem on the half line Uz 2uxx = 0, x > 0, t> 0 (12 if 0 1 u(0, t) = 0 Homogeneuous Dirichlet B.C. Write the answer in terms of the error function

Which of the following is a less costly - to - duplicate economies of scope? Core competencies Internal capital allocation Employec compensation Exploiting market power

A sound wave in air at 20C has a frequency of 150 Hz and displacement amplitude of 5.00 X 10-3 mm. For this sound wave calculate the (a) Pressure amplitude (in Pa); (b) Intensity fm W/m2); (c) Sound...

The Human Voice. The human vocal tract is a pipe that extends about 17 cm from the lips to the vocal folds (also called ''vocal cords") near the middle of your throat. The vocal folds behave rather...

Suppose the 2.0-kg model car in Exercise 6.37 is initially at rest at x = 0 and F is the net force acting on it. Use the work-energy theorem to find the speed of the car at (a) x = 3.0 m; (b) x =...

Suppose f is a function with the property that |f(x)|

A 1200-kg car rounds a curve of radius 67m banked at an angle of 12o. If the car is traveling at 95km/g, will a friction force be required If so, how much and in what direction?

One of the risks associated with using a centralized approach to data analytics is that innovati may not be shared across all unit boundaries and critical mass on organization-wide problems...

An order for 250 bell ringers is processed on work centers 10 and 20. The setup and run times are as follows. It is decided to overlap the lot on the two work centers and to split the lot into two...

A company has a warehouse with the dimensions shown in the following diagram. How many pallets measuring 48 40 can be stored three high if there is to be a 2 space between the pallets? 60 4' Aisle...

What is the relationship between the MPS and the MRP?

Even before the record gas prices during the summer of 2008, an article written by Will Lester of the Associated Press reported on a poll in which 80% of those surveyed say that Americans who...

A random sample was selected from a population having a normal distribution. Calculate a 90% confidence interval estimate for m for each of the following situations: a. x 134, n 10, s 3.1 b. x ...

Allante Pizza delivers pizzas throughout its local market area at no charge to the customer. However, customers often tip the driver. The owner is interested in estimating the mean tip income per...