You are a manager at an upscale Conference Hotel. You have an Annual Meeting booked for 100 people for a very prestigious company. Due to some error at the back end you and your team mess it up and only make arrangements for 50 people. Your conference rooms are fully booked as it is year end time , and you are unable to provide them with an arrangement for extra 50 people immediately . The host is really upset and is unhappy with the customer service you have provided.

Using the 4 Stage Recovery Model (Pre-recovery, immediate recovery , follow-up recovery and lesson learned ) explain how in each step will you solve the problem and what will be your strategy. Conclude with the final lesson learned by the company for future

Answer rating: 100% (QA)

1 PreRecovery a Acknowledge and Understand the Mistake Quickly assess the situation and understand the extent of the error Identify the root cause of ... View the full answer