You are a project manager on a team for the implementation of a computerized physician order entry (CPOE) system in a nationally owned hospital. Your team is implementing the CPOE system in a large academic medical center in California and in a small community hospital in Virginia. You are reporting to stakeholders in both locations, and they are requesting weekly status checks. After an initial meeting with senior leadership, it seems clear to you that the stakeholder expectations do not align with the agreed-upon project plan. They are pushing to meet an aggressive schedule, and you have concerns that it could allow personal health data to be compromised. Also, each state has regulatory and policy mandates that demand different requirements for project implementation.

Communication Plan

Develop a communication management plan to effectively manage client expectations based on the scenario. Your communication plan should include the following:

• Stakeholder communication requirements
• Information to be communicated
• Method of presentation
• Frequency and time frame of communication
• Sender responsible for communication
• Constraints and assumptions of the communication plan
• Methods for addressing sensitive or proprietary information
• Methods for addressing regulatory differences
• Budget associated with communication activities
• Definition of project scope.

In addition to your communication plan, provide a letter that senior leadership can adopt to communicate project scope with a consistent message.