You are a Quality Assurance Engineer working for Apple. Your main motivation is to understand the customers satisfaction drivers and you are planning to dive into the big data that has been accumulated during the pandemic. But before this study, your manager wants to test your data analysis capabilities; therefore wants you to work on a very small portion of the data first and wants you to write down 5 questions of interest that can be analyzed and answered with the given data set in Apple sheet. The data contains the following nformation: Output to be maximized Satisfaction Inputs: Warehouse 2 Levels (own and subcontractors) Carrier 2 Levels (Ups and Fedex) Fragile 2 Levels (yes and no) Promotion 2 Levels (yes and no) Delivery Time measured in minutes and the customer promise is to be less than 30 minutes Write down at least 5 questions that can be answered with this data and later on perform the analysis and interpret the results.

Satisfaction Warehouse Carrier Fragile Promotion Delivery Time 67 Own UPS no yes 23,68 91 Own UPS yes no 35,51 80 Subcontra... UPS no no 30,44 77 Subcontra... UPS no yes 28,75 84 Subcontra... Fedex yes no 32,13 77 Subcontra... Fedex yes yes 28,75 84 Own UPS no no 32,13 87 Subcontra... Fedex no no 33,82 74 Own UPS no no 27,06 84 Own Fedex yes yes 32,13 80 Subcontra... Fedex no yes 30,44 94 Own Fedex yes no 37,20 84 Subcontra... Fedex yes yes 32,13 74 Own UPS no yes 27,06 87 Subcontra... Fedex yes no 33,82 80 Own Fedex yes yes 30,44