You are a Senior Project Manager for JBH Software Solutions and are about to begin on a new project and train a new associate at the same time. The scope of the project is a total system upgrade for the customer service area. The project has a budget of $15 Million and has a duration of 24 months for completion. Since you are the Senior Project Manager, upper management is looking to you for guidance and best practices for the project management lifecycle at JBH.

Instructions: Create a project plan for JBH Software Solutions that includes the required in the document:

1. Identify tasks that need to be completed to implement system upgrades for customer service

2. Create a timeline for the project in the 24 months duration (project to be completed in quarters, list the documented steps for each quarter)

3. Identify risks that are associated with a total system upgrade- Identify ways to mitigate risks of the total system upgrade

4. Identify the opportunities for completing the project

5. Create a scope statement that identifies the work that needs to be done in order to complete the project

6. Identify 4 business tools that will be used to manage the project

7. Identify 4 types of business methodologies that are used to manage the business project

8. Identify the key stakeholders in the project

9. Identify how the budget $15 million dollars will be used (Staff, system, equipment, training, ect.)-

10. Is there a possibility of scope creeping with the project and how?

11. What would be some key performance indicators (KPIs) to determine if your project is successfully performing? And why is this important?

12. Conclude the document with the project plan business case and challenges faced when implementing a total system upgrade for the customer service area