Question: You are an experienced client representative with Global Business Machine Company, who produces and sells computer hardware, middleware and software, and provides hosting and consulting

You are an experienced client representative with Global Business Machine Company, who produces and sells computer hardware, middleware and software, and provides hosting and consulting services in areas ranging from PC servers to nanotechnology. Yesterday a client ABC called and complained that some of their important customer data from their Enterprise Resource Planning (ERP) system are missing on their local servers. The ERP system was developed and implemented by International Consulting Service (ICS), a business line of Global Business Machine 5 months ago, while the server is also provided and supported by GBM. As a client representative, you understand the significant impact of data loss and you're meeting up with relevant people to resolve the issue.

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