You are an operations manager talking with store managers and employees about some lags in service. They tell you they need to build systems that allow the

frontline staff to make decisions quicker. The employees' biggest complaint is that they have to ask their boss before making any decision. The employees say

they feel silly having to do this all the time, and their managers are inundated with additional, unnecessary work because of this. Which control measure is

applicable to this situation?

Increase productivity, eliminate waste, reduce costs, or add value.

Deal with changes and uncertainties.

Deal with complexity.

Decentralize decision$-$making and facilitate teamwork.