Question: You are creating a route - to - queues rule set for a workstream in Dynamics 3 6 5 Customer Service. What should you consider

You are creating a route-to-queues rule set for a workstream in Dynamics 365 Customer Service.
What should you consider when you configure the route-to-queues rule set?
Select only one answer.
1.Only attributes from a case can be evaluated.
2.Multiple route-to-queue rule sets can be defined.
3.Rules are mandatory when creating a work stream.
4.Conditions can evaluate any attribute for a case or related row.

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