Question: You are creating a route - to - queues rule set for a workstream in Dynamics 3 6 5 Customer Service. What should you consider
You are creating a routetoqueues rule set for a workstream in Dynamics Customer Service.
What should you consider when you configure the routetoqueues rule set?
Select only one answer.
Only attributes from a case can be evaluated.
Multiple routetoqueue rule sets can be defined.
Rules are mandatory when creating a work stream.
Conditions can evaluate any attribute for a case or related row.
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
