Question: You are helping a client with customer relationship management in the service industry. She has unhappy customers and you cannot easily see what the problem

You are helping a client with customer relationship management in the service industry. She has unhappy customers and you cannot easily see what the problem is or where it originates. What

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quality management techniques do you feel would be best to address this problem? Why would you recommend those

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How will those techniques help you to find the source of the unhappy clients?

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