You are interviewing for a supervisor position in a retail sales environment. The interviewing manager has explained to you that a large portion of the role$$s success depends upon customer satisfaction, which is measured by quarterly Gallup customer satisfaction scores. As the final step in the interview process, you are tasked with creating a presentation that you will deliver to both the hiring manager and the interviewing HR representative.

Create a Microsoft PowerPoint presentation that demonstrates your understanding of good standards of customer service. Include speaker notes in the Notes pane on each slide to explain the details of your presentation. Your presentation should include the following:

$$ Introduction and purpose $(1$ slide$)$

$$ Define customer service $(1$ slide$)$

$$ Explain the difference between internal and external customers, and include examples $(1-2$ slides$)$

$$ List and explain the qualities of effective customer service $(1-2$ slides$)$

$$ A conclusion that includes the importance of customers service and the impact on the business $(1$ slide$)$

$$ References slide as the last slide in the presentation