Question: You are leading a team tasked with implementing a new customer relationship management ( CRM ) system within your organization. As you delve into stakeholder
You are leading a team tasked with implementing a new customer relationship management CRM system within your organization. As you delve into stakeholder analysis, you realize the importance of distinguishing between internal and external stakeholders.
Which individuals or groups would be considered internal stakeholders in the context of implementing the CRM system?
Sales staff who will use the new system.
Regulatory agencies that oversee data privacy compliance related to CRM usage.
Customers.
Suppliers providing hardware and software components for the CRM system
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